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Refund could be applied only upon written request containing reasons for your refund to contact@brandlabs.ai in case if Ad campaign cannot be launched due to reasons included but not limited to noncompliance of the advertising materials with the requirements of current legislation, unacceptable quality and/or content of the creative, other reasons deemed applicable by BrandLabs’ officer.
Refund will be made in the amount of unused funds. Amount must be calculated based off BrandLabs’ reporting system.
Refund shall be applied only to the actual payments made by the Advertiser to BrandLabs. All funds credited to the account of the Advertiser within the frame of participation in bonus programs or similar actions of BrandLabs are non-refundable in any case and subject to the terms and conditions of such programs.
A refund request will be considered legitimate ONLY if it has been sent from the email used for Advertiser’s Account registration.
Advertiser has six (6) months from the last payment date to ask for a refund of the balance remaining on the Advertiser Account if You have remained in compliance with this Agreement. After Advertiser makes a second deposit at Advertiser Account (itself or via manager), a refund will be issued and a processing fee of 10% will be deducted from such refund.
The refund may be credited back to the same payment method and same account that was used to make the payment.
Any promotional value add to deposit will be nor be adjusted or refunded.
The refund request will be processed within 15 business days from the date the request was received.
Refund is not acceptable in case the Advertiser breaches terms and conditions of present Agreement or other terms agreed by the parties.

Refund Policy

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